Returns & Exchanges
Unused and unopened orders of NON-PERSONALIZED order may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.
PERSONALIZED orders: A 50% deposit is taken to personalize custom orders and this deposit cannot be refunded once proofs are issued. In addition, personalized orders may not be cancelled or refunded once final proofs have been approved. Upon final approval of your proof, Pickett’s Press cannot accept returns or issue refunds due to any and all errors (such as misspelled words, etc). By approving your final proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, Pickett’s Press is required to charge for a reprint.