FAQ

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How quickly will my order ship?

Pickett’s Press orders are typically processed within 1-3 business days of the order being placed. Boxed stationery ship immediately, and custom printing takes 1-3 weeks FROM PROOF APPROVAL depending on printing method.

Once your order has been shipped, your chosen shipping method will indicate how many days it will take for the package to arrive on your doorstep.

Please email us if you have any questions about your order or need your shipment to arrive by a specific time. We’re happy to accommodate a specific request if we are able to do so.

Can I rush my order?

For boxed stationery, yes, assuming that what you order is in stock. Please contact us directly if your order is time-sensitive. Make sure to choose expedited shipping upon checkout, and please know that only UPS shipping methods guarantee delivery dates – USPS shipping methods do not.

For custom printing orders, if you’re in a hurry, rush requests can be accommodated for a 50% up-charge and a time frame must be agreed upon before an order is placed.

Can I ship internationally?

Pickett’s Press offers International shipping, but please understand that International shipping can be very pricey. Pickett’s Press is not responsible for any international customs regulations or duties that may apply. Please allow 2 weeks (minimum) for International shipments to arrive.

Can I add a gift note?

Of course. Simply type the message you would like included in the gift message text box and we will include a note with your shipment.

Can you gift wrap my order?

Of course. To add gift wrapping to any item simply click the gift wrap box next to each item in your cart. Gift wrap is a $5 fee per package.

What is the turnaround for custom printing?

Custom engraving and letterpress can take up to 3 weeks to proof, print and ship. Simple stationery orders generally remain within this 3 week time-frame, while extremely custom orders that include border details or hand-lettering can take up to 6 weeks to proof, print and ship.

Custom wedding invitations take a minimum of 6 weeks to proof, print and ship. Custom wedding orders tend to have multiple pieces and include special details such as hand-lettering, border details and liners. These orders require more handwork and more attention to detail which requires more time.

Keep in mind that custom printing is an art and Pickett’s Press takes great care to ensure the utmost quality. Please give yourself enough time. If you’re in a hurry, rush requests can be accommodated for a 40% up charge and a time-frame must be agreed upon before an order is placed.

Does Pickett's Press offer custom monogram design or custom artwork and illustrations?

Yes we do. Monogram design and illustrations are an art and takes time. If you’re interested in having a custom monogram created, or a drawing of your house, dog, or what not, please contact us directly.

Can I provide my own design and have Pickett’s Press print it?

It depends. Letterpress and engraving printing requires artwork to be very specific. Our design team must review your design before we can provide an answer.

Can Pickett’s Press use printing plates that I already own?

Sometimes, depending on the print process.  Our printing machines are antiques and we use a specific type of printing plate that we have made for our clients, so we need to see yours first.

How do I place a custom order for something that isn’t offered on your site?

We would be happy to discuss a custom order with you over the phone or via email. Please call 917-742-5388 to speak with someone in our store, or email us at hello@pickettspress.com.

How can I get a quote for custom printing that isn’t offered on your site?

Custom printing fees are based on what you’re having printed, the printing method, the quantity, the number of ink colors, and any special details you choose to add. You can get a sense for our pricing grids on our website, based on the product you choose.

Extremely custom orders that include hand-lettering, calligraphy, border details and envelope liners must be priced out based on your request. The sample pricing does not include these details, but we are more than happy to provide a custom quote based on your specific details.

Do you offer wholesale?

Yes we do! Everything you see on the site is offered wholesale to approved retailers. To apply for an account, kindly email us at wholesale@pickettspress.com.